Hworld is committed to protecting every piece of personal information you share with us. This privacy policy clearly explains how your data is collected, used, stored, and protected at all times.
We protect your data through a comprehensive approach encompassing technology, processes, and strict policies.
All data transmitted between your device and hworld servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions. Your information cannot be read by any third party while in transit.
Your personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and strict access controls. Only authorized personnel may access member data, and every access is logged for audit purposes.
You have full control over your account. With two-factor authentication (2FA), every login requires additional verification. The hworld system detects suspicious login attempts and sends instant alerts to you.
Hworld has never and will never sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you — we only use it to ensure a better platform experience for you.
The hworld Privacy Policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that the collection, use, and storage of your data meets all applicable legal requirements in Malaysia.
You have the right to access, correct, download, or request deletion of your personal data at any time. The hworld support team will process your request within the stipulated timeframe at no additional charge.
hworld's Commitment: We understand that your trust is our most valuable asset. Every decision regarding the management of your data is made with your interests and security as an hworld member as the top priority.
This Privacy Policy explains how hworld ("we", "our platform") collects, uses, stores, protects, and discloses personal information you provide to us when using the hworld platform, whether via our website or mobile app.
We are committed to protecting your privacy and complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. This policy applies to all users of the hworld platform, including registered members, mobile app users, and visitors to our website.
By continuing to use the hworld platform, you acknowledge that you have read and understood this privacy policy. If you disagree with any aspect of this policy, please discontinue use of the platform and contact us for further assistance.
This Privacy Policy should be read together with Terms and Conditions hworld, which forms the entire agreement between you and our platform.
Hworld collects various types of personal information to enable us to provide a secure, efficient, and personalised service for you. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number | Identity verification (KYC), membership eligibility |
| Contact Information | Email address, phone number | Account communications, security notifications |
| Financial Data | Bank account details, transaction records | Processing of deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Gaming activity records, platform preferences | Service improvement, personalized recommendations |
| Communication | Customer support conversation records | Complaint resolution, quality improvement |
We collect only the minimum data necessary for the stated purposes. We do not collect data beyond what is required for the platform's operational and legal compliance needs.
For KYC and anti-money laundering (AML) legal compliance purposes, we may need to request copies of official identification documents. All such documents are stored securely and accessed only by authorised personnel.
Hworld uses your personal data solely for legitimate purposes directly related to the provision of our platform services. Your data is used for:
Hworld does not use your data for purposes unrelated to platform operations without first obtaining your explicit consent.
Hworld does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited circumstances where data sharing is necessary and legally permissible:
Every third party that receives your data from hworld is bound by strict data protection agreements and is prohibited from using that data for any purpose other than what is specified in those agreements.
Hworld has never sold members' personal data to advertisers, data brokers, or any commercial party. This is our absolute commitment to your privacy.
The hworld platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how our platform is used. The types of cookies we use:
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality. Important note: hworld does not use cookies to track your activity outside the hworld platform.
Your data security is hworld's highest priority. We implement multiple layers of technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:
While we take comprehensive security measures, no system is 100% risk-free. If you suspect your account has been compromised, please contact our support team immediately.
Hworld retains your personal data only for as long as necessary for the purposes stated in this privacy policy or as required by law. Data retention periods are as follows:
When data is no longer needed and there is no legal obligation to retain it, hworld will securely delete or anonymize it using methods that ensure the data cannot be recovered.
As a hworld member, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA 2010:
You have the right to request and receive a copy of your personal data that we hold at any time.
You have the right to request correction of any personal data that is inaccurate, incomplete, or outdated.
You may request deletion of your personal data subject to applicable legal retention obligations.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time without affecting your core service access.
In certain circumstances, you may request a restriction on the processing of your data while awaiting resolution of an issue.
To exercise any of the above rights, please contact the hworld support team via live chat or email at [email protected]. Your request will be processed within 30 business days. No fee is charged for reasonable personal data requests.
The hworld platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to:
If you believe a minor has accessed our platform, please contact our support team immediately so that appropriate action can be taken.
Parents and guardians are advised to use parental control software and monitor their children's online activity to prevent unauthorized access to gambling platforms.
Hworld reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All amendments take effect upon publication on the platform unless a different effective date is stated.
For any material changes that affect how we use your data, we will provide advance notice via:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Updated" date at the top of this document will reflect the date of the latest revision.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer (DPO) team is ready to assist.
Available contact channels for privacy-related enquiries:
We are committed to responding to all privacy-related inquiries within 5 business days. For more complex requests such as data access or deletion, the processing period is up to 30 business days.
You can also visit the FAQ us for answers to frequently asked questions about privacy and data security on the hworld platform.
The hworld support team is Malaysian-speaking and ready to help you understand your privacy rights. Contact us at any time — we are here to ensure your data remains safe and protected.
Your data is protected by 256-bit SSL encryption, a strict privacy policy, and a dedicated security team. Register today and enjoy a safe, fair, and enjoyable gaming experience.